Terms of Service

Terms of Service & Shipping

Communication is key when ordering invertebrates from Franksbuggin661. We strive for 100% satisfaction guarantee. We offer LAG (Live Arrival Guarantee) on overnight shipping only via FedEx and must be available to receive package. LAG is valid as long as there’s proof of DOA (Dead On Arrival) within 2 hours of delivery ie: pictures or video. Unboxing video is highly recommended to ensure easy replacement of animal. Shipping days are Monday-Wednesday and temperatures must be between 45-90 degrees.

**If temperatures are below 45 degrees a FedEx hub pick up is recommended.

Franksbuggin661 will not replace any DOA if hub pick up is denied. We will honor LAG only for FedEx hub pick ups.

When choosing shipping, you must pick over night or two day shipping unless you are local to Lancaster California or you have an existing order that you’ve already paid shipping on.  PLEASE NOTE!  You are responsible for shipping fees. 

Refunds and Cancellations

FedEx does not reimburse for lost packages or DOA’s. We’ll replace (free of charge) or refund money of any DOA excluding shipping. If a replacement animal is desired than buyer must pay second shipping cost. Cancellations, shipping charges cannot be refunded once order has been placed. Animal costs will be refunded.

Freebies

We offer 1 freebies on all orders over $100. There are no replacement animal on freebies. We strive for excellence and care very deeply about our animals. We hand raised all our breeders personally. We turned our passion into a business when we got overwhelmed with all the babies we were producing. So we don’t mind discounting our babies. As long as they go to good home. In my years as a keeper. I’ve changed so many arachnophobic peoples minds that’s they’re are now tarantula keepers themselves.